Last Updated: Aug 19, 2025
These Service Terms ("Terms") establish the rules and conditions for accessing and utilizing the Packed AI Inc platform and associated services ("Platform") provided by Packed AI Inc ("Company," "we," or "our").
1.Agreement terms
By utilizing our Platform, you acknowledge and consent to be legally bound by these Terms. Should you find any portion of these terms unacceptable, you must discontinue use of the Platform immediately.
2.Platform overview
Packed AI Inc delivers an integrated business management platform specializing in specification oversight, creative asset management, and workflow optimization tools, encompassing
Comprehensive specification management with integrated artwork portal
Advanced team administration and access control systems
Personalized template libraries and specification databases
Collaborative artwork approval workflows with commentary capabilities
Sophisticated asset export tools with comprehensive version control
Enhanced document security featuring password protection and watermarking
Intelligent mold form generation with automation capabilities
AI-enhanced search functionality with integrated research tools
3.Account Creation and Management
Platform access requires account registration. Upon registration, you commit to:
Submit truthful, current, and comprehensive registration information
Safeguard your login credentials and account security
Immediately report any unauthorized account access
Take full responsibility for all activities conducted through your account
4.Pricing and Payment
4.1 Subscription Rates
Pricing is determined based on the specific service package selected and usage requirements. Detailed pricing information, including any available discounts or incentives, is provided in individual service agreements.
4.2 Payment Terms
Invoices are due within 30 days of receipt
Late payments may result in service suspension
All fees are non-refundable except as expressly stated in individual service agreements
4.3 Trial Period and Refund Policy
New customers may be eligible for trial periods as specified in their service agreement
Refund policies are outlined in individual service agreements
Refund requests must be submitted in writing
5.Acceptable Use
You agreed to not
Use the Service for any unlawful purpose
Upload or transmit malicious code, viruses, or harmful content
Attempt to gain unauthorized access to our systems
Reverse engineer or attempt to extract source code
Share account credentials with unauthorized parties
Use the Service to compete with Packed AI Inc
6.Intelectual Property
6.1 Our Rights
Packed AI Inc retains all rights, title, and interest in the Service, including all software, content, and technology.
6.2 Your Content
You retain ownership of content you upload. By using the Service, you grant us a license to host, store, and process your content solely to provide the Service.
6.3 Feedback
Any feedback or suggestions you provide may be used by Packed AI Inc without compensation or attribution.
7.Privacy and Data Protection
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information and is incorporated into these Terms by reference.
8.Service Availability
8.1 Feedback
We strive to maintain 99.9% uptime but do not guarantee uninterrupted service.
8.2 Maintenance
We may perform scheduled maintenance with reasonable advance notice.
8.3 Support
Customer support is available during business hours via email and phone.
9.Service Availability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
OUR LIABILITY IS LIMITED TO THE FEES PAID UNDER YOUR SERVICE AGREEMENT IN THE PERIOD PRECEDING THE CLAIM
WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
WE PROVIDE THE PLATFORM "AS IS" WITHOUT WARRANTIES OF ANY KIND
10.Indemnification
You agree to indemnify and hold Packed AI Inc harmless from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.
11.Termination
11.1 By you
You may terminate your account in accordance with the terms specified in your service agreement.
11.2 By us
We may terminate your account for:
Breach of these Terms
Non-payment of fees
Illegal or harmful use of the Platform
11.3 Effect of Termination
Upon termination, your access will cease and we may delete your data in accordance with our data retention policies and your service agreement.
12.Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of material changes via email or platform notification. Continued use constitutes acceptance of updated Terms.
13.Governing Law and Dispute Resolution
These Terms are governed by the laws of United States. Any disputes will be resolved through binding arbitration in California, United States.
14.Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.
15.Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.
16.Entire Agreement
These Terms, along with our Privacy Policy and any Order Forms, constitute the entire agreement between you and Packed AI Inc.
By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.